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Top outsourcing service provider Qualfon stays mission centered as business grows in parallel with their Filipino teams.
Qualfon’s mission to “be the best and make each person’s life better” is piloted by a Mission Office dedicated to the holistic care of every employee. The mission office deploys a minimum of 3 team members at each of their 27 delivery centers across the world.
The return on such an investment in the development of workers is seldom as easy to identify as it is at Qualfon. This is their second year on the Global Outsourcing 100® list*, and at the BPO’s Cebu site,more than 65 percent of the site’s management staff has spent 10 years or more at the company. In an industry plagued by high attrition rates (Magellan Solutions Reports that team leaders stay with BPO companies for an average of 18months), Qualfon is an outlier.
The BPO added services from salary finance provider Uploan to their list of extensive employee benefits in Q4 of 2020 to support their employee centered workplace wellness strategy.
“To be part of Qualfon’s person-driven value chain that helps employees stay longer in order to provide a higher quality service is truly a privilege.” Uploan founder and CEO Liam Grealish says. “The emphasis on satisfying personal goals while exceeding business growth expectations makes us proud to support Qualfon’s extraordinary HR team as they build a better normal.”
“We are thankful for the dedication we receive from our employees and the loyalty we receive from our clients,” said Chief Executive Officer, Mike Marrow. “Though changes may arise within the dynamics and culture of the BPO industry, we continue to learn and grow alongside it. We are proud of the advancements that have taken place in this site and look forward to another 15 successful years in Cebu.” **[/vc_column_text][vc_column_text]About Uploan
Uploan is an employee benefit that transforms lives. We are a salary finance platform that empowers HR leaders with 360 degree salary linked wellness services that elevate team members personally and professionally. We are revolutionizing the employee wellness landscape to enhance the degree of employee engagement within enterprise companies throughout the Philippines.
Today, we offer affordable loans, salary advance products and insurance products – all underpinned by accessible and engaging financial education to improve your financial wellbeing. Connect with us at benefits@uploan.ph to learn more.
Meet Qualfon’s chief Mission Officer Roberto Sanchez Mejorada on the Level Up Podcast[/vc_column_text][vc_column_text]About Qualfon
Qualfon is a full-service marketing solution and contact center service provider offering full customer lifecycle management: lead generation, end-to-end integrated marketing, multichannel customer engagement, and fulfillment. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. At peak, we have approximately 14,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana, Mexico, and Costa Rica.
Qualfon’s mission to “be the best and make each person’s life better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention regularly exceeds the industry average, which creates a person-driven value chain: our employees stay longer, providing a higher quality service at a lower price.
*This is an annual listing of the world’s best outsourcing service providers by the International Association of Outsourcing Professionals (IAOP®). Listed companies are acknowledged for providing the full spectrum of outsourcing services. Main areas IAOP evaluated for the 2021 list were: Customer references, Awards and certifications, and Programs for innovation.
**https://www.qualfon.com/qualfons-cebu-location-celebrates-15-years-of-service/[/vc_column_text][vc_raw_html]JTVCRElTUExBWV9VTFRJTUFURV9TT0NJQUxfSUNPTlMlNUQ=[/vc_raw_html][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row disable_element=”yes” shadow_x_offset=”0″ shadow_y_offset=”0″ shadow_blur=”0″ shadow_spread=”0″][vc_column][/vc_column][/vc_row][vc_row][vc_column][vc_column_text][/vc_column_text][/vc_column][/vc_row]
